Consumers, justice, migration and home affairs – European institutions

We design and deliver innovative monitoring and evaluation systems, impact assessments and related policy support services that contribute to strengthening government institutions at all levels.

This work helps to increase access to justice, enhance consumer protection, ensure freedom and security of citizens, and the respect of fundamental rights, reduce corruption, and combat discrimination and gender-based violence. We provide tailored approaches that acknowledge the high political sensitivity of the issues at hand.

We understand the importance of accessing reliable and unbiased data, expert consultation and effective stakeholder engagement. Our bespoke methodologies reflect our results-driven approach to the evaluation of public policy, which is particularly suited to the themes of justice and consumer protection.

Project highlights

Supporting EU citizens’ right to consular protection

Since 2018, EU citizens have the right to seek the protection of the diplomatic and consular authorities of any other EU Member State when they are living, working, or travelling in a country where they are not represented by an embassy or consulate of their country – under the same conditions as the nationals of that state.

Our Tetra Tech team provided the Directorate-General for Justice and Consumers with data-driven evidence and analysis to assess the protection of EU citizens under the Consular Protection Directive, including in times of crisis. We helped to identify shortcomings and lessons learnt. We also did an impact assessment of a possible future initiative and developed a set of policy objectives, policy options and assessment criteria, which informed a policy package to support improvements to the EU citizenship right to consular protection.

Providing information on the application of the Consumer Protection Cooperation Regulation

The EU protects consumer rights in rapidly evolving areas like online trading, energy supplies and financial services. Through the Consumer Protection Cooperation (CPC), the European Commission ensures compliance with consumer legislation across the EU and increases legal certainty, especially for traders and consumers engaged in cross-border activities.

Our team – in cooperation with our partners – provided the Directorate-General for Justice and Consumers (DG JUST) with sound evidence on legal and economic elements. This allowed the Commission to report on the application of the CPC Regulation to the European Parliament and Council.

Supporting the Citizens, Equality, Rights and Values programme

The Citizens, Equality, Rights and Values (CERV) programme provides funding for citizens’ engagement, equality for all and the implementation of rights and Union values.

Our evaluation team supported the development of a robust CERV framework for the Directorate-General for Justice and Consumers, giving insights into a new type of funding support. We also produced a risk assessment as well as a bespoke monitoring and control plan to help our client to minimise potential risks to the implementation of this grant.